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• I am unable to login to my MediMagic account

  Apologies for the trouble you are experiencing with logging back into your MediMagic account. Please note that this might be an issue as you are attempting to login with an incorrect email address, an incorrect password, or an incorrect login method. ...

• Why am I unable to access my subscription features, though I purchased it? (Why is my subscription not active even though I paid for it?)

  Firstly, please ensure you are logged-in to the app with the same email ID that you made the purchase with. All your subscription features should now be available. Your account should be activated as soon as you subscribe to any of our plans. Still ...

• My lessons are freezing and won't download. What can I do?

  If you are trying to download a session and it is going slowly, freezing or stopped, or if your app is crashing try this: ·         Uninstall the MediMagic app from your device ·         Turn your device off and on ·         Connect to a strong Wi-Fi ...

• How can I turn off the auto-renew feature for my subscription?

  Cancellation steps can differ, depending on where you subscribed (directly through us, Apple App Store or Google Play Store) Please review below to see the steps that apply to you: If you purchased your subscription from our website Currently, ...