My lessons are freezing and won't download. What can I do?

My lessons are freezing and won't download. What can I do?

If you are trying to download a session and it is going slowly, freezing or stopped, or if your app is crashing try this:

·         Uninstall the MediMagic app from your device

·         Turn your device off and on

·         Connect to a strong Wi-Fi

·         Download the MediMagic app again

·         Log back into your existing MediMagic account

·         Download and play your session

If you are still experiencing issues, please email us at support@medimagic.com



    • Related Articles

    • How do I download the MediMagic App?

      Learn how to download MediMagic for each device below Mobile and Tablets To learn on the go, download MediMagic from the Google Play or Apple App Store. Android Download MediMagic on Android (Play Store) iOS Download MediMagic on iOS/iPadOS (App ...

    • Can students view the lessons before coming to class?

      The students can access the 3D version of the videos for pre-learning, through the MediMagic app on their phone and tablets. However, they should be physically present in class to view the lessons as stereoscopic 3D videos.

    • Can’t I just use 3D YouTube videos while teaching the students?

      Most videos on the internet are only a few minutes long, and do not contain the wide array of highly specific medical learning content that is provide by MediMagic. Each video is exclusively designed and verified by senior medical experts to explain ...

    • How do I access content on the MediMagic platform?

      Gain access to over 1000+ hours of highly curated videos, covering all subjects in pre-clinical, para-clinical and clinical (coming soon) courses. These stunning videos in 3D give you the upper hand in understanding medicine. Accessing videos from ...

    • Can these lessons be modified or made any changes too if the faculty wants an addition?

      The faculty will not have access to make any changes in the content (images, pdf, videos, etc) provided by MediMagic. However, there is feature that helps lecturers add their personal notes or presentations while teaching. Any feedback on factual ...