My lessons are freezing and won't download. What can I do?

My lessons are freezing and won't download. What can I do?

If you are trying to download a session and it is going slowly, freezing or stopped, or if your app is crashing try this:

·         Uninstall the MediMagic app from your device

·         Turn your device off and on

·         Connect to a strong Wi-Fi

·         Download the MediMagic app again

·         Log back into your existing MediMagic account

·         Download and play your session

If you are still experiencing issues, please email us at support@medimagic.com