Why am I unable to access my subscription features, though I purchased it? (Why is my subscription not active even though I paid for it?)

Why am I unable to access my subscription features, though I purchased it? (Why is my subscription not active even though I paid for it?)

Firstly, please ensure you are logged-in to the app with the same email ID that you made the purchase with. All your subscription features should now be available. Your account should be activated as soon as you subscribe to any of our plans. Still unable find the subscription features?

Write us a mail to support@medimagic.com or call us on +91 8824 800 800.

    • Related Articles

    • How can I turn off the auto-renew feature for my subscription?

      Cancellation steps can differ, depending on where you subscribed (directly through us, Apple App Store or Google Play Store) Please review below to see the steps that apply to you: If you purchased your subscription from our website Currently, ...

    • Can I cancel my subscription?

      We do not currently offer the option to pause your subscription. However, you can disable the auto-renewal feature on your subscription so that it will expire at the end of your paid time.

    • Can I pause my subscription?

      We do not currently offer the option to pause your subscription. However, you can disable the auto-renewal feature on your subscription so that it will expire at the end of your paid time. Your progress will automatically be saved to your account, so ...

    • How do I purchase a MediMagic subscription?

      1.       Head to the MediMagic App 2.       Click on the 'Settings' tab 3.       Tap on "Subscription" 4.       Choose & purchase the subscription plan that best fits you 5.       Begin your MediMagic journey You can disable the auto-renewal feature ...

    • How do I tell when my subscription ends?

      If you aren't sure when your paid subscription is due to expire or renew, you can look at your ‘Account Section’ to find out. Log in to our App > Settings > Subscriptions (Please note that if you paid via Google Play or iTunes, your subscription is ...