Troubleshooting
How can I unsubscribe from email communications?
To opt-out of or unsubscribe from MediMagic's email communications, simply click on the "Unsubscribe" button in the footer of any of our email communications. Please note that we may be unable to unsubscribe you from any billing or account-related ...
How do I access content on the MediMagic platform?
Gain access to over 1000+ hours of highly curated videos, covering all subjects in pre-clinical, para-clinical and clinical (coming soon) courses. These stunning videos in 3D give you the upper hand in understanding medicine. Accessing videos from ...
What learning content is available on the platform?
With the MediMagic subscription, you get access to all learning content on the platform, including: · The world’s first stereoscopic 3D medical videos · Over 1000+ hours, medical experts curated educational 3D animations, covering a ...
On what devices can I use MediMagic?
he MediMagic ‘Pro’ version can be accessed both on the web and the mobile app, on the following devices: iPad, Mac, Windows, iPhone, Android phone and Android tablet. Whereas MediMagic ‘Basic’ and ‘Lite’ can only be accessed on the mobile devices. ...
Why am I unable to access my subscription features, though I purchased it? (Why is my subscription not active even though I paid for it?)
Firstly, please ensure you are logged-in to the app with the same email ID that you made the purchase with. All your subscription features should now be available. Your account should be activated as soon as you subscribe to any of our plans. Still ...
I am unable to login to my MediMagic account
Apologies for the trouble you are experiencing with logging back into your MediMagic account. Please note that this might be an issue as you are attempting to login with an incorrect email address, an incorrect password, or an incorrect login method. ...
My lessons are freezing and won't download. What can I do?
If you are trying to download a session and it is going slowly, freezing or stopped, or if your app is crashing try this: · Uninstall the MediMagic app from your device · Turn your device off and on · Connect to a strong Wi-Fi ...
How do I reinstall my app?
To reinstall your MediMagic app, please follow these steps: iOS (iPhone, iPad, iPod Touch) · Uninstall the app by holding down on the MediMagic app icon until it starts wobbling. Then, tap on the ‘x’ in the upper left-hand corner of the icon ...